TrustReq Help Documentation
  • Welcome Page
  • Account Management
    • Creating a New Primary Account
    • Important Account Association Warning
  • Clio integration
    • How to import your Clio contacts into TrustReq
  • Security
    • Two-Factor Authentication (2FA)
  • Billing and Payment
    • Understanding Per Seat Pricing
    • Understanding how annual billing works
    • Handling Downgrades and Credits
  • Remote Identity Verification (IDV)
    • How to invite your client to verify their identity on TrustReq
    • Is TrustReq's remote identity verification tool compliant with the Law Society of Ontario?
  • Types of By-law 9 forms
    • Form 9A
    • A note about para. 1 of subsection 12(2) in By-Law 9
    • Form 9B
    • Form 9C
    • Form 9D and 9E
  • Trust Reconciliations
    • Monthly trust reconciliations for Ontario lawyers and paralegals
    • How to generate a trust listing report on Clio
    • How to record bank errors when performing a trust reconciliation
  • Cash Limits and Exceptions
    • Watch: How to perform a cash acceptance pre-check
    • Watch: How to record a cash transaction
    • What is the definition of cash?
    • How much cash can a licensee accept in a client matter?
    • When does the limit on accepting cash apply?
    • Are there any exceptions to the cash limit?
    • Definition of "public body" regarding cash limit exceptions
    • How much cash can a licensee accept in foreign currency?
    • Cash limit if the licensee is acting for more than one client on one client file
    • Example: If a client provides a licensee with $15,000...
  • Understanding how permissions work on TrustReq
  • Recording Keeping Guide
    • Record keeping requirements if cash received
    • Record keeping requirements if referral fee paid or received
    • Email money transfers into and out of a trust account
    • Circumstances when Ontario lawyers are not required to use a Form 9D nor a Form 9E under By-Law 9
    • Valuable Property Records
  • Referral Fees
    • Watch: How to generate a referral fee agreement
    • Watch: How to fill and manage the Law Society of Ontario's "Referral Fee Checklist"
    • Watch: How to record a referral fee transaction
    • Is the LSO's "Referral Fee Agreement" form mandatory?
    • What's the difference between a "matter" and a "referral fee matter" on TrustReq?
  • REFERENCE: Text of By-Law 9 (Financial Transactions and Records)
    • Part I - Interpretation
    • Section 1
    • Part II - Handling of money by bankrupt licensee
    • Section 2
    • PART II.1 - Handling of money by licensee whose license is suspended
    • Section 2.1
    • Section 2.2
    • Section 2.3
    • Section 2.4
    • Part III - Cash Transactions
    • Section 3
    • Section 4
    • Section 5
    • Section 6
    • Part IV - Trust Account
    • Section 7
    • Section 8
    • Section 8.1
    • Section 9
    • Section 10
    • Section 11
    • Section 12
    • Section 13
    • Section 14
    • Section 15
    • Section 16
    • Section 17
    • PART V - Record Keeping Requirements
    • Section 18
    • Section 19
    • Section 19.1
    • Section 20
    • Section 21
    • Section 22
    • Section 23
    • Section 24
  • TrustReq Referral rewards program
  • Project Roadmap
  • Terms of Use
  • Privacy Policy
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Privacy Policy

This is a legal document.

TrustReq ("we", "us", or "our") is committed to protecting the privacy and confidentiality of the personal information we collect from our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services ("Service"). By using the Service, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Compliance with Canadian and Ontario Legislation

TrustReq complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Freedom of Information and Protection of Privacy Act (FIPPA), and other applicable privacy laws and regulations in Canada and Ontario.

Collection of Personal Information

  1. Types of Information Collected

    • We collect personal information that you provide directly to us when you use our Service. This may include, but is not limited to:

      • Contact Information: Name, email address, phone number, and mailing address.

      • Account Information: Username, password, and other credentials.

      • Transaction Information: Records of your interactions and transactions with us.

      • Usage Information: Details about how you use our Service, including your IP address, browser type, operating system, and referring URLs.

      • Client Information: Information about your clients that you input into our Service as part of your use of the Service.

  2. Collection Methods

    • We collect personal information through various methods, including:

      • Direct Interactions: Information you provide when creating an account, subscribing to our Service, or communicating with us.

      • Automated Technologies: Information collected automatically through cookies, web beacons, and other tracking technologies.

      • Third-Party Sources: Information received from third parties, such as partners, service providers, and public databases.

Use of Personal Information

  1. Purposes for Using Information

    • We use your personal information for the following purposes:

      • Service Delivery: To provide, operate, and maintain our Service.

      • Account Management: To manage your account and provide customer support.

      • Communication: To communicate with you about your account, transactions, and updates to our Service.

      • Personalization: To customize and improve your experience with our Service.

      • Analytics: To analyze usage patterns and improve our Service.

      • Compliance: To comply with legal obligations and regulatory requirements.

      • Security: To protect the security and integrity of our Service.

Disclosure of Personal Information

  1. Third-Party Service Providers

    • We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

  2. Legal Requirements

    • We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as court orders, subpoenas, or government regulations.

  3. Business Transfers

    • In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Security of Personal Information

  1. Security Measures

    • We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure data storage.

  2. Data Retention

    • We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

  1. Access and Correction

    • You have the right to access and correct your personal information held by us. You can update your account information directly through the Service or by contacting us at legal@trustreq.ca.

  2. Withdrawal of Consent

    • You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal and contractual restrictions. To withdraw your consent, please contact us at legal@trustreq.ca. Please note that withdrawing your consent will result in termination of your access to the Service.

  3. Complaint Procedure

    • If you have any concerns or complaints about our handling of your personal information, you may contact our Privacy Officer at legal@trustreq.ca. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.

Use of Cookies and Tracking Technologies

  1. Cookies

    • We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings.

  2. Types of Cookies

    • We use the following types of cookies:

      • Essential Cookies: Necessary for the operation of our Service.

      • Performance Cookies: Collect information about how you use our Service to improve performance.

      • Functional Cookies: Remember your preferences and settings.

      • Advertising Cookies: Deliver relevant advertisements to you.

  3. Managing Cookies

    • You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

International Data Transfers

  1. Data Transfers Outside Canada

    • Your personal information may be transferred to and processed in countries other than Canada, where data protection laws may be different from those in Canada. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

Children's Privacy

  1. Children’s Privacy

    • Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to this Privacy Policy

  1. Updates to Privacy Policy

    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and indicating the date of the last update. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

PreviousTerms of Use

Last updated 10 months ago