Privacy Policy

This is a legal document.

TrustReq ("we", "us", or "our") is committed to protecting the privacy and confidentiality of the personal information we collect from our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services ("Service"). By using the Service, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Compliance with Canadian and Ontario Legislation

TrustReq complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Freedom of Information and Protection of Privacy Act (FIPPA), and other applicable privacy laws and regulations in Canada and Ontario.

Collection of Personal Information

  1. Types of Information Collected

    • We collect personal information that you provide directly to us when you use our Service. This may include, but is not limited to:

      • Contact Information: Name, email address, phone number, and mailing address.

      • Account Information: Username, password, and other credentials.

      • Transaction Information: Records of your interactions and transactions with us.

      • Usage Information: Details about how you use our Service, including your IP address, browser type, operating system, and referring URLs.

      • Client Information: Information about your clients that you input into our Service as part of your use of the Service.

  2. Collection Methods

    • We collect personal information through various methods, including:

      • Direct Interactions: Information you provide when creating an account, subscribing to our Service, or communicating with us.

      • Automated Technologies: Information collected automatically through cookies, web beacons, and other tracking technologies.

      • Third-Party Sources: Information received from third parties, such as partners, service providers, and public databases.

Use of Personal Information

  1. Purposes for Using Information

    • We use your personal information for the following purposes:

      • Service Delivery: To provide, operate, and maintain our Service.

      • Account Management: To manage your account and provide customer support.

      • Communication: To communicate with you about your account, transactions, and updates to our Service.

      • Personalization: To customize and improve your experience with our Service.

      • Analytics: To analyze usage patterns and improve our Service.

      • Compliance: To comply with legal obligations and regulatory requirements.

      • Security: To protect the security and integrity of our Service.

Disclosure of Personal Information

  1. Third-Party Service Providers

    • We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

  2. Legal Requirements

    • We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as court orders, subpoenas, or government regulations.

  3. Business Transfers

    • In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Security of Personal Information

  1. Security Measures

    • We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure data storage.

  2. Data Retention

    • We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

  1. Access and Correction

    • You have the right to access and correct your personal information held by us. You can update your account information directly through the Service or by contacting us at [email protected].

  2. Withdrawal of Consent

    • You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal and contractual restrictions. To withdraw your consent, please contact us at [email protected]. Please note that withdrawing your consent will result in termination of your access to the Service.

  3. Complaint Procedure

    • If you have any concerns or complaints about our handling of your personal information, you may contact our Privacy Officer at [email protected]. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.

Use of Cookies and Tracking Technologies

  1. Cookies

    • We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings.

  2. Types of Cookies

    • We use the following types of cookies:

      • Essential Cookies: Necessary for the operation of our Service.

      • Performance Cookies: Collect information about how you use our Service to improve performance.

      • Functional Cookies: Remember your preferences and settings.

      • Advertising Cookies: Deliver relevant advertisements to you.

  3. Managing Cookies

    • You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

International Data Transfers

  1. Data Transfers Outside Canada

    • Your personal information may be transferred to and processed in countries other than Canada, where data protection laws may be different from those in Canada. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

Children's Privacy

  1. Children’s Privacy

    • Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to this Privacy Policy

  1. Updates to Privacy Policy

    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and indicating the date of the last update. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

PreviousTerms of Use

Last updated