Important Account Association Warning

Warning: One Account, One Team

Please Note: Each TrustReq account can only be associated with one "Team" on TrustReq. It is crucial to select the correct option when creating your account to avoid any complications.

1. Creating a Primary Account:

   • If you mistakenly create a primary account when you intended to join a pre-existing team, you will be unable to join the correct team without first contacting customer support. This mistake will prevent you from being invited to the correct team as your account will already be associated with a new, separate team.

2. Joining an Existing Team:

   • When a new account joins a pre-existing TrustReq team, it becomes permanently associated with that team. Consequently, the account will no longer be able to open a primary account in the future without first contacting customer support, as it is already linked to the existing team.

Best Practices to Avoid Issues

• Verify Your Role: Before proceeding with account creation, ensure you know whether you need to create a new primary account or join an existing team. Confirm this with your team members or the person managing the existing team.

• Contact Support if Unsure: If you are unsure about which option to select, please contact TrustReq support for guidance to avoid any unintentional mistakes.

What to Do if You Made a Mistake

If you have mistakenly created a primary account or joined a team incorrectly, please contact our customer support for assistance. We can help correct the account association to ensure you are part of the correct team.

• Contact Support: Email us at [e-mail] or visit our support page for more options.

We hope this warning helps you understand the importance of correctly associating your account with the intended team. Thank you for choosing TrustReq!