Handling Downgrades and Credits

When you downgrade your subscription plan on TrustReq, any prorated credits owed to you from the downgrade are added to your account as a credit balance. This credit balance is applied to future invoices automatically. Here are some important details to keep in mind:

• Credits Application: The credits from downgrading your plan are automatically applied to the next invoice generated for your account.

• Refund Policy: These credits are not directly refunded to your original payment method. They are held in your account and used to offset future charges.

• Canceling Subscription: If you cancel your subscription and do not incur any future invoices, the credit balance will remain unused. TrustReq does not issue refunds for unused credits after cancellation.

To ensure transparency and clarity, here are a few scenarios and how they are handled:

• Downgrade Example: If you switch from a higher-priced annual plan to a lower-priced one mid-year, the remaining balance from the higher-priced plan is credited to your account and applied to future invoices.

• No Future Invoices: Should you decide to completely cancel your subscription without renewing or incurring further invoices, the credits will not be refunded but will stay on your account.

For further assistance or special cases, feel free to reach out to our support team.